Refund & Replacement Policy

Overview

This policy applies to orders placed with ToolMintz. Eligibility depends on the type of product or service, the reported issue and when it is reported. Each case is reviewed individually.

Social account packages

A replacement may be provided when a delivered account does not match the specifications confirmed for your order, or when the delivered login details do not work on first login.

• Report the issue within 24 hours of delivery, with your order ID (for example TM-ORD-0001).
• Include screenshots or a short description of what does not work.
• Do not change account details before reporting a login issue, so it can be verified.

If a replacement is not available, a refund for the affected item may be issued instead.

What is not covered

• Restrictions, suspensions or bans that happen after a successful delivery and first login.
• Issues caused by the buyer's actions, tools, networks or how the account is used.
• Changes made by a platform to its rules, features or verification requirements.
• Requests made after the reporting window has passed.

WordPress plugin and mobile app projects

Plugin and app projects are delivered in milestones agreed in writing before work starts.

• Payments for completed and approved milestones are non-refundable.
• If a project is cancelled, work completed up to the cancellation date is billable.
• Bugs reported in the agreed support period after delivery are fixed at no extra cost.

How to request a replacement or refund

Open a ticket through the contact form or message us on Telegram with your order ID, the item affected and a description of the issue. We reply with the outcome after reviewing the case.

Refund processing

Payments are made in cryptocurrency, and blockchain transfers cannot be reversed by us or by you. Approved refunds are therefore sent as a new transfer:

• Refunds are calculated in USD at the order value and paid in the same coin and network you used, unless we agree on another option.
• You provide a wallet address on that network. We are not responsible for funds sent to an address you provide incorrectly.
• Network fees for the refund transfer may be deducted from the amount.
• Store credit for a future order can be offered instead, if you prefer.

Underpaid, overpaid or wrong network

• If the amount received is lower than the amount shown at checkout, the order stays pending until the difference is paid, or it is cancelled and the received amount is handled as a refund.
• Overpayments above network fee level are returned on request or added as store credit.
• Coins sent on a different network than the one shown at checkout may not be recoverable. Contact us before sending again.